OPERATIONS COORDINATOR

Job Announcement:  June 30, 2023


HOW TO APPLY

Submit a cover letter, resume, and two professional references to:         

E-mail (preferred method): 
kim@issaquahfoodbank.org
Issaquah Food & Clothing Bank  
179 1st Avenue SE  
Issaquah, WA 98027  

Please do not call, thank you! 

JOB DESCRIPTION:

  • Full-time (40 hours/week)

  • Reports to Operations Manager

COMPENSATION & BENEFITS:

  • $23 per hour

  • Health, vision, and dental insurance plans 

  • Simple IRA plan with matching

  • Paid time off

  • Paid holidays


POSITION:

For hundreds of families, the Issaquah Food & Clothing Bank is the first place they visit when they need a little extra help. In addition to providing our community with basic needs – food, clothing, and hygiene supplies – we provide heart, hope and comfort. If this mission resonates with you, we are looking for a qualified candidate to join our fun and dynamic team as an Operations Coordinator.  

Our current programs and services include market shopping, home delivery, youth programs, and case management/resource referral services. In addition to operating a food bank in downtown Issaquah, we keep inventory at an off-site warehouse. 

The Operations Coordinator is an essential part of a collaborative, high-energy team ensuring all operations and programs run smoothly, inventory and warehouse spaces are organized, and that welcoming and gracious customer service is provided consistently to the community we serve. Work is performed primarily in a warehouse/grocery store-like setting and requires the ability to regularly lift items of up to 50 pounds. Candidates must be able to work independently, be self-motivated, organized, collaborative, effective at working with diverse volunteers and small teams, and able to communicate effectively with members of the public. This position is under the day-to-day supervision of the Issaquah Food & Clothing Bank Operations Manager. 

JOB SUMMARY:  

Help coordinate Issaquah Food & Clothing Bank operations and programs, assist with client and donor inquiries at front door, and provide excellent customer service. Assist with intake and distribution of food, emergency supplies, toiletries, and clothing, along with maintenance of physical layout of the space to ensure efficiency, cleanliness, and safety. Help lead volunteer groups through various tasks and be available to support staff and volunteers during client opening hours throughout the week and weekends.  

Position hours are full time, 40 hours per week, with a biweekly schedule, with some shifts 8 am – 4:30 pm and others 11:30-7:30 pm, to accommodate current operating hours.  One weekend day per month, minimum, may also be required. Hours may vary occasionally for special programs. Note that exact hours are subject to change based on the evolving needs of our community. 

DUTIES AND RESPONSIBILITIES:

  1. Coordinate daily IFCB operations, including:  

    • Lead teams of volunteers in the completion of various tasks. 

    • Lead afternoon and/or weekend food drives at our offsite warehouse location (1 mile from the food bank)  

    • Assist as needed weekend offsite food and clothing donation drives.  

    • Drive box truck or large van as needed for food/product pickups. 

    • Co-lead one or more open shopping shifts (11:30 am – 7:30 pm) every other week.  

    • Support food intake processes and distribution of food products and other goods.  

    • Assist with setting up grocery store and prepping workspace for home delivery and youth programs. 

    • Ensure workspaces are clean, organized and reset prior to volunteer shift changes.  

    • Ensure shoppers needs are met and help greet and interact positively with all clients, volunteers, and donors.  

    • Support operations team with stocking, restocking, and inventory management. 

    • Assist with answering front door and addressing community members’ emergency needs. 

    • Contribute to ongoing operational process improvement. 

    • Data entry and administrative program support 

  2. Provide staff support during special programs and events, including food and/or clothing drives. 

  3. Develop and maintain positive, collaborative working relationships with team members, volunteers, donors, and other partner agencies. 

  4. Perform other duties as assigned by manager and attend training as required.  

EDUCATION/EXPERIENCE:

Associate’s or bachelor’s degree and two years of warehouse or team leadership experience preferred. Experience working in a food pantry or similar operation preferred.  

REQUIRED SKILLS AND ABILITIES:

  • Organize, set priorities, multi-task, and meet deadlines. 

  • Safely and repeatedly lift up to 50 pounds throughout an 8-hour day. 

  • Experience with operating a pallet jack. 

  • Experience driving a box truck and large van. 

  • Exercise good judgement and discretion, maintain confidentiality of clients, colleagues, and agency.  

  • Relate well to individuals of all backgrounds and socio-economic levels. 

  • Communicate effectively with clients, donors, volunteers, and colleagues verbally and in writing. 

  • Work as part of a dynamic, high-functioning team, as well as work independently with a minimum of supervision. 

  • Maintain a flexible schedule, including being able to work evening and weekend hours. 

  • Proficiency with Microsoft Office Word, Excel, and Outlook). 

  • Ability to motivate diverse volunteer teams.  

PREFERRED KNOWLEDGE AND SKILLS:

  • Bilingual in Spanish, Mandarin, Russian or Ukrainian 

  • Knowledge of warehouse organization.  

  • Knowledge of intake and distribution practices and procedures.  

  • Knowledge of food safety and warehouse operations safety.  

  • Familiarity with using an inventory management system. 

  • Experience using manual and electric pallet jack. 

  • Ability to drive a vehicle; valid driver’s license; and a good driving record.  

PHYSICAL DEMANDS:

Must be able to lift up to 50 pounds on a regular basis. This is a physically rigorous position in a busy, multi-faceted work and warehouse environment, and occasionally in adverse weather conditions.